lockSecure · Encrypted · Australian

Remote Support

When you call TDP, our technicians can connect to your device to help you faster. Download the support client, read us your code, and you're in control the whole time.

downloadDownload Support Client How it works arrow_forward

How a support session works

No installation, no admin rights, nothing left running afterwards.

STEP 1
download

Run the client

Open the support client you downloaded — it runs straight away, no setup.

STEP 2
pin

Share your code

Read the on-screen ID and one-time code to your TDP technician.

STEP 3
verified_user

Stay in control

Approve the session, watch the whole time, and end it whenever you like.

enhanced_encryptionEnd-to-end encryptedDirect, private connection
boltNo install neededRun once, gone after
support_agentLocal teamA technician who picks up

Manual configuration

Only if your technician asks you to set the server details.

ID / Relay serverrelay.tdpcomms.com.au
KeyhO7K547I3IgtlER53RXa7VRDG4DHS02jMoyT3afzXfY=